Customer Stories

SLS-logoSupportive Living Solutions (SLS) is devoted to providing excellent services to adults in need of support. Through our service, we strive to inspire hope, personal growth, and the determination to lead a victorious life.  SLS was established in 1973 by Virginia Arrigoni.  

In 2001 Virginia’s son, Bill Arrigoni, and granddaughter, Vicky Frahm, took leadership of SLS and expanded with the help of University National Bank (now Sunrise Banks).  Bank staff assisted SLS by helping structure a deal to purchase an organization with residences that support the ever-growing SPMI (Severe and Persistent Mental Illness) population.  Today, SLS owns and operates seven residences and runs a home care services program.  

Bill Arrigoni credits University National Bank (now Sunrise Banks) for helping SLS find and structure the financial programs that have helped them grow from $1.6 million in revenue to $6 million.  Without Sunrise’s strong understanding of real estate and Small Business Association (SBA) transactions, SLS would have faced a more challenging process of growth and development.

Bryan Toft, the key lender at Sunrise for SLS, is credited for thinking proactively about the customer.  Bryan helped SLS secure additional financing through the City of Minneapolis and SBA, which allowed SLS to grow more rapidly. As interest rates decreased, Bryan searched for ways to help SLS refinance and obtain the best deal possible.  Bill does not believe this level of service would be available at other financial institutions.  He values that Sunrise takes the time to consider community impact and relationships rather than just focus on profit.  

As SLS has grown, so has Sunrise, allowing Sunrise to meet SLS’s expanding needs.  This growth at Sunrise has given Bill the confidence that the needs and wants of SLS will continue to be met without sacrificing the great service that keeps him at the bank.  

Going forward, Bill hopes to continue to grow SLS at a responsible rate.  He believes that “excellence is the heartbeat” of his organization and would not want to compromise service for increased profits.  He hopes to expand SLS from $6 million in revenue to $10 million in revenue over the next ten years.    

SLS’s growth is a great asset to Twin Cities.  Typically, community members resist having nearby housing for those recovering from chemical dependency and living with SPMI.  However, SLS has positively impacted its communities.  Their residence on Central Avenue in Minneapolis was previously a problem property – occupied with drug deals and prostitution.  When SLS moved in, they cleaned up the residence and helped the neighborhood thrive.  They affected a larger footprint by changing the neighborhood culture and building relationships with law enforcement.  SLS has an excellent surveillance system at all residences, which has helped deter crime in the community and also assist in police investigations.  The relationship with the neighborhood was so valued that within six months of opening the Central Avenue residence, the neighborhood encouraged SLS to open another residence.

SLS continues to believe in giving back to local communities.  As a result, they support non-profits that focus on creating strong, healthy communities by providing food, shelter, education, and growth opportunities for those in need.  

Bryan Toft believes that Sunrise’s focus on relationships gives the bank a key advantage and ability to help customers like SLS thrive.  Bryan believes that SLS has been a long-term customer of Sunrise because of this relationship focus.  The relationship between Sunrise and SLS is a great fit from both a mission and margin perspective.  Both organizations not only place value in investing and improving communities, but also understand the importance of running a sustainable and profitable business.

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